E-Commerce Management System specifically for Cash on Delivery.

E-Commerce Management
APIS & Integration
CRM
ERP

Scope

Management, Analysis

Industry

IT

Base

Morocco

Ecommerce Plus has streamlined our COD process, boosted efficiency, and increased profits. Its comprehensive features, from order management to financial/stock tracking, make it an indispensable tool for e-commerce businesses. We highly recommend it.

Rachid, E-commerce Owner

About EcommercePlus

This Ecommerce Plus is a comprehensive platform designed specifically for Cash on Delivery (COD) operations. This system integrates with various online stores, manages orders from importing to delivery, and provides tools for call center operations, inventory control, and financial tracking. It offers fraud detection, customer management, and detailed reporting. It automates delivery tracking, supports upselling, and provides insights into ad spend and product profitability...

Why do you use EcommercePlus?

EcommercePlus is your all-in-one solution for managing cash on delivery e-commerce operations. It centralizes order management across multiple sales channels, streamlining your workflow from lead import to delivery.

Our system improves the efficiency of your business by automating delivering tracking, optimizing call center operations, and providing powerful fraud detection tools. With EcommercePlus, you'll have real-time visibility into your entire operation, allowing you to make data-driven decisions quickly.

Financial insights are at your fingertips to help you optimize ad spend and product profitability. The system's inventory control and upselling capabilities help you maximize revenue while minimizing losses.

By choosing EcommercePlus, you're not just adopting a software – you're embracing a tool that will drive your e-commerce success, boost your bottom line, and give you a competitive edge in the market.

Dashboard : Comprehensive Overview

Get a comprehensive overview of your business with detailed reports on orders rates, sales, confirmation center, delivery companies, products and more.

1 - Orders Managment

Effortlessly streamline your eCommerce operations with a robust Orders Management module designed to simplify order tracking, organizing, and processing at scale. Providing comprehensive control and visibility, this feature-rich system ensures seamless management of every stage in the order lifecycle.

Key Features:

  • Order Status Management (with History)
  • Order Delivery Tracking History
  • Customer Order History
  • Order Source Tracking
  • Advanced Filtering
  • Upselling Management in Orders
  • Order Delivery Tracking History
  • Customer Order History
  • Order Source Tracking
  • Advanced Filtering
  • Upselling Management in Orders

2 - Delivery Managment

Streamline your delivery operations with a sophisticated Delivery Management module that simplifies and automates the entire process—from sending orders to delivery partners to tracking shipments. This system ensures fast turnaround times, reduces manual effort, and provides full transparency in order delivery.

  • Delivery Companies Integration Api's
  • Send Orders Automatically
  • Order Syncing Manual
  • Order Packing
  • Delivery Label Generation
  • Delivery Status Management
  • Failed Delivery Tracking
  • Order Source Tracking
  • Print Invoice

3 - Orders Return

Efficiently manage and track returned orders with a streamlined process that ensures full visibility and control. Our system automatically receives return statuses from delivery companies before the orders are sent back. Using a dedicated mobile app we developed, you can easily scan returned orders' tracking numbers upon arrival. Once scanned, the orders are imported into the system with a single click, updating their status to "Order Returned" and automatically adding products back to stock. This approach simplifies operations, reduces errors, and ensures seamless tracking for all returned orders.

4 - Delivery Payments

Simplify and secure the management of payments received from delivery companies, ensuring complete transparency and accuracy. In COD (Cash on Delivery) businesses, where delivery companies collect payments from customers, our system lets you efficiently manage paid orders by uploading an Excel file provided by the delivery company. This file contains tracking numbers, order amounts, and fees. The system automatically verifies payment details, flags discrepancies such as changed order prices, and identifies whether an order is paid or unpaid. This approach minimizes errors, protects against potential fraud, and provides clear insights into the cash flow.

Key Features:

  • Track and manage payments for COD orders with ease.
  • Upload and process Excel files from delivery companies for automated payment reconciliation.
  • Verify order amounts to detect discrepancies (e.g., incorrect fees or changed order prices).
  • Identify paid and unpaid orders to ensure accurate payment tracking.
  • Protect against fraud by catching unauthorized changes to order values.

5 - Complaints

Manage and resolve customer complaints efficiently. Assign statuses to each complaint, enabling clear actions such as issuing refunds or sending replacement orders when items are broken or unsatisfactory.

6 - Marketing

Integrate with leading advertising platforms like Facebook, TikTok, and Google Ads using APIs to retrieve ad spending data. Track ad spend per product and analyze profitability to optimize your marketing performance.

8 - Purchase and Supplier

Stay on top of supplier relationships and purchases:

  • Products and Product Categories: Easily manage and classify your inventory.
  • Stock Adjustments: Quickly adjust stock levels to reflect changes or discrepancies.
  • Inventory Management: Recalculate stock using a mobile-integrated inventory feature, simplifying the process of stocktaking and ensuring accuracy.

7 - Stock

Handle and organize stock effortlessly with powerful tools:

  • Manage suppliers to track and organize purchase orders effectively.
  • Record and monitor payments for purchases to maintain clear supplier credits.

8 - Expenses

Track and categorize all business-related expenses. This feature helps provide a comprehensive overview of costs, contributing to accurate profit calculations in reports.

9 - Settings

Customize and control key system configurations, such as:

  • Order Statuses
  • Cities
  • Sales Channels
  • Roles and Users

10 - Reports

Access a variety of insightful reports for better decision-making, covering:

  • Orders
    • Order count metrics (leads, confirmed, delivered, returned)
    • Performance rates (delivery, confirmation, return)
    • Most sold products analysis
    • Financial metrics
      • Total Sales
      • Total Cost
      • Ad Spend
      • Delivery Cost
      • Profit
  • Products
    • Product metrics
      • Total Sales
      • Total Cost
      • Ad Spend
      • Delivery Cost
      • Profit
    • Complete purchase history tracking
    • Source performance metrics
      • Delivery Rate
      • Confirmation Rate
      • Return Rate
  • Teams
    • Confirmation and delivery team performance reports
    • Team-level performance rates
    • Active hours tracking per team member

The MEDIAPLUS team was always available to assist us in using the system in the most effective manner to manage and scale our business.

Mohammed, E-commerce Owner